AT SUPPORT SQUAD, WE COLLECTIVELY BELIEVE:

 
- People have the right to seek a good life on their own terms, with equal access to the opportunities that may

contribute to this.


- Service providers should commit to providing ethical services based on positive assumptions about the capacity of

people living with disability and their families.


- All people, regardless of impairment, are entitled to have lives with valued status, and to exercise maximum

authority in their own lives.


- People should be supported through rights-based and person-centred approaches.
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​- Service providers can transform lives by providing services that honour people’s rights, choice and opportunities.

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​OUR VISION IS: 
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​A community that embraces people with a disability, that is respectful and inclusive, that supports them to gain skills and that values their right to choice.
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WE ARE ON A MISSION TO:
​Link the people it serves with the service that best suits their individual needs, ensure their participation, and monitor the outcomes.
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​WHICH WILL BE ACHIVED BY WORKING IN WAYS THAT:  
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  • Promotes skill building and maximum independence
  • Promotes maximum personal choice and control
  • Promotes the dignity of the people we serve
  • Promotes inclusion
  • Promotes respect for the people we serves
  • Acknowledges and respects the ongoing involvements of families
  • Prevents the devaluing of the people we serve
  • Puts the interests of the people they serve before the  interests of Support Squad
  • Ensures that the person has an independent advocate when matters of conflict of interest arise
  • Recognises the need to monitor, measure and report on outcomes for the people we serve
  • Acknowledges, records and develops treatment plans for mistakes and shortcomings.
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IN FULFILLING OUR MISSION, SUPPORT SQUAD WILL:
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  • Get to know well the people it serves, their needs, aspirations, skills and limitations.
  • Be readily available
  • Do what we promise to do in agreed timeframes
  • Work in ways that demonstrate that we take our values seriously
  • Acknowledge that the people we serve are the experts in their own lives
  • Give people the tools to take maximum control of their lives
  • Look for developmental opportunities that stretch people’s abilities, provide new experiences and support their life choices
  • Build relationships with the people we serve, their families, service providers and communities
  • Think outside the square in looking for innovative solutions for people
  • Be focused on solutions and on achieving real outcomes and celebrate successes
  • Fix the things that go wrong and learn from failures
  • Advocate for the people we serve
  • Call out bad practice

​​OVERALL, THE VALUES WE FIRMLY BELIEVE AND HONOUR ARE:


RESPECT  We have regard for the unique identity of the individual and we foster an environment of mutual respect and trust among ourselves and all with whom we serve.

SAFETY  We protect against abuse, violence, neglect and exploitation.

TRUST AND TRANSPARENCY We are honest and reliable. We tell the truth and strive to earn the trust of those around us.

QUALITY  We are committed to achieving the highest level of excellence in client care, client education and discovery of themselves, life and the world.

ACCOUNTABILITY We are each responsible for ensuring Support Squad  always maintains high standards and achieves high levels of success.

INNOVATION  We seek ideas and approaches that can offer new opportunities to the people we serve.

ONGOING LEARNING We are committed to lifelong learning.
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COLLABORATION We share information, skills and experience with each other to effectively serve our clients and our community.